I don’t currently undertake sponsored posts but if you would like me to review your product please feel free to send me a sample and I will contact you if I would like to include it in the blog. I love to champion GREEN, CLEAN AND KIND beauty and wellness products. Contact me at Debbie@thespadiva.co.uk to get the address.
I’m always open to and honoured to undertake writing as a guest on other related platforms and publications.
If you would like me to visit your spa to review it for the blog (including undertaking the unique 200 Touch Point process for my signature mystery client reports) please contact me here for my rates and availability: Debbie@thespadiva.co.uk
Specialising in the Customer Journey I apply 19 years of experience in beauty and holistic therapies, events management and business development with experience working in a prestigious UK University as well as both salon and spa experience and setting up and running mutiple businesses of my own.
I have created two unique services:
The Customer Journey Report offers an in-depth 200 Touch Point Assessment covering every step of a clients journey for quantiative measure enabling improvements to be tracked.
The Sensory Experience Report critically assessed quality from both the customer and professional point of view and advise on the steps to take to elevate their customer experience and deliver memorable and transformational experiences.
These services take mystery shopping to the next level and emcompass the client’s every possible perception of your business from first google to post treatment glow!
They empowers Spa Management teams to:
- Review website usability and digital accessibility
- Assess brand impression and impact
- Check booking process efficacy
- See behind the treatment room door
- Assess quality and consistency
- Review training effectiveness
- Identify areas of waste or want
- Analyse the customer experience in depth
- Find missed opportunities for sales
- Explore new idea for delighting the client and exceeding expectations
- Informs performance feedback
- Provide specific training and relevant staff meetings materials
- Assists management decisions
In addition to and in support of the mystery client service I also offer creative solutions to help craft amazing customer journeys including:
- Brand Strategy and Concept Creation
- New Business Planning
- Treament Menu Design
- Promotion planning, launch and event management
- Custom Signature Treatment Design
Enquire how I can help you create captivating brands and concepts to attract your ideal clients and create memorable and transformative experiences that build strong spa businesses full of loyal raving fans who spend more, rebook and refer!
More details and portfolio available by request (online coming soon!)
Email me at Debbie@thespadiva.co.uk
I love getting to know fellow Spa professionals and anyone passionate about this industry. I’m always open to supporting the shared vision of wellness through Spa. Don’t hesitate to get in touch if you have any initiative or opportunities you’d like me to get involved with.