I don’t currently undertake sponsored posts but if you would like me to review your product please feel free to send me a sample and I will contact you if I would like to include it in the blog. I love to champion GREEN, CLEAN AND KIND beauty and wellness products. Contact me at Debbie@thespadiva.co.uk to get the address.
I’m always open to and honoured to undertake writing as a guest on other related platforms and publications.
If you would like me to visit your spa to review it for the blog (including undertaking the 200 Touch Point audit process and report) please contact me here for my rates and availability: Debbie@thespadiva.co.uk
Specialising in the Customer Journey I apply 19 years of experience in beauty and holistic therapies, events management and business development plus my creative talent and a uniquely developed Spa Audit to help create outstanding customer experiences. Encompassing branding, mystery shopping / customer service assessment & bespoke treatment design I have creative solutions to help Spas to shine!
My unique signature system of assessment is the 200 Touch Point Customer Journey Audit.
I critically assess quality from both the customer and professional point of view and advise on the steps to take to uplevel and really excel at delivering memorable and transformational experiences.
I help Spas exceed customer expectations to build a stronger business from the inside out, creating a client base of loyal, spending, referring and returning fans
It’s mystery shop taken to the next level that encompasses the client’s every possible perception of your business from first google to post treatment glow! It empowers you to:
- Review website usability and digital accessibility.
- Assess brand impression and impact.
- Check booking process efficacy.
- See behind the treatment room door.
- Assess quality and consistency.
- Review training effectiveness.
- Identify areas of waste or want.
- Analyse the customer experience in depth.
- Find missed opportunities for sales.
- Explore new idea for delighting the client and exceeding expectations.
- Informs performance feedback.
- Provide specific training and relevant staff meetings materials.
- Assists management decisions.
to …….GROW, IMPROVE, SHINE & PROSPER.
In addition to and in support of the mystery client service I also offer creative solutions to help craft amazing customer journeys including:
- Brand Strategy and Concept Creation.
- New Business Planning.
- Treament Menu Design.
- Promotion planning, launch and event management.
- Custom Signature Treatment Design.
Enquire how I can help you create captivating brands and concepts to attract your ideal clients and create memorable and transformative experiences that build strong spa businesses full of loyal raving fans who spend more, rebook and refer!
More details and portfolio available by request (online coming soon!)
Email me at Debbie@thespadiva.co.uk
I love getting to know fellow Spa professionals and anyone passionate about this industry. I’m always open to supporting the shared vision of wellness through Spa. Don’t hesitate to get in touch if you have any initiative or opportunities you’d like me to get involved with.
Email me at Debbie@thespadiva.co.uk
And coming soon:
The Spa Diva Society For the BEST mystery shop services in the industry, worldwide……
Ambassadors for Excellence in Salon & Spa.
Customer Journey Training, Events & Workshops.
Plus an exciting opportunity for Salon and Spa Professionals & those who are Spa Passionate to train and audit other businesses with the using the signature 200 Touch Point Assessment system.
Earn whilst you SPA!
Help Salons & Spa’s improve with your passion, insight and experience. If you would be interested in training in the 200 Touch Point Customer Journey Audit process and working as an accredited auditor check back for more info and to sign up to the wait list – link available soon.
Or email Debbie@thespadiva.co.uk to register your interest.